APRIL 2018CIOAPPLICATIONS.COM4PG10COVER STORY24Creating Efficient Government through Digital Transformation and CollaborationDavid M. Bessen,Director & CIO, Arapahoe County Government24Cloud-Based Collaboration Is the Key to Driving Efficiency, Alignment, Analytical Abilities & Insight-Based ResultsDave Pearson,EVP & CIO,SYKES328 Cyber Security Improvements to Reach the Next Level of MaturityMichael Benz, VP Information Technology, Kraus-Anderson Construction Co. 2232CXOINSIGHTSHow to Effectively Combine Communication with Real-Time CollaborationBrady O. Bruce, CMO, InFocus202220CIOINSIGHTSWhy AI is Here to Help, Not Replace, Customer Service AgentsJean Turgeon, VP & Chief Technologist, Avaya
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