ContentsLESSONS LEARNED IN 30 DAY TRIALS OF IT SERVICESTIER44 TECHNOLOGIESJeff Cann, Chief Strategist and CIO, Encore Electric, IncData Center Management for ServiceNow0860IN MY VIEWEDITOR'S CHOICECIO INSIGHTSService Management in the Age of DigitizationIs your Operating Model Ready for an "Anything as a Service" Environment?Douglas Duncan, CIO, Columbia Insurance GroupPamela Nasr, Business Design and Operating Model Expert, PA Consulting4263AMISTREAMLINING IT ASSET MANAGEMENTThomas Watson, President & CEOClemens Pfeiffer, President & CEO
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