December 2019CIOAPPLICATIONS.COM8early every business, even those like ours that are more than 170 years old, is undergoing a form of digital transformation. Westfield, a super-regional leading property and casualty insurance company distinguished by its strong relationships with customers and agents, is no exception. Executing a successful digital transformation requires a digital strategy that combines speed, agility, and keen sense of customer needs and pain points to take advantage of market opportunities for growth and to meet user's ever expanding expectations for a dynamic and intuitive digital experience. One of the biggest challenges we faced in our digital transformation was the ability to quickly go from idea to execution for new customer, agent, and employee facing digital applications. This could be due to any number of factors ­ challenges with legacy systems, limited supply of technical talent, or slow, methodical software development processes. As a result, the extended time it took to get a digital product into market created greater risk that the digital application missed the mark, either by not meeting customer expectations (which had moved on) or because business drivers had evolved. In terms of process, we introduced agile software development processes which drove agility and stronger partnerships between our business and IT NTAKING FULL ADVANTAGE OF THE POWER OF LOW-CODE PLATFORMSMatt Lehman, Chief Digital Officer at WestfieldMatt LehmanIn My View
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