JULY 2017CIOAPPLICATIONS.COM8Digital TransformationDigital transformation is the buzz phrase you will hear if you attend any IT conference, sit in a meeting with your CEO or have a conversation with your peers in 2016.What exactly is digital transformation all about? It's about creating the future for your organization--strategically evolving your technological foundations, digitizing your businesses, creating process efficiencies, providing services to an increasingly mobile customer base and workforce, seamlessly integrating with vendors and business partners, and creating transparency and a quality customer experience.The question is: Do you want to be the disrupted or the disruptor? So, where do you start?Start with WorkflowDoes your organization have a workflow engine, a Business Process Management System (BPMS) or, in the best case scenario, an intelligent Business Process Management System (iBPMS)? If you don't, I strongly suggest you purchase one now!Do you want to go paperless and have insight into organizational processes? Workflow is foundational and a launch pad to digital transformation as it creates opportunities for innovation. It provides a means to digitize forms for internal and external customers, allows you to automate your processes, gives real-time visibility into your process cycle times, and creates opportunities to optimize processes as you adapt and evolve.Digital fulfillment, automation, and enhanced customer experience are key tenets to both workflow and digital transformation. And BPM provides the framework to optimize your processes from the metrics provided.People and Process Still RuleDigital transformation is accomplished by leveraging technologies--workflow is the technology. While technology can and does create innovation, it is the people and business processes that still drive change, disruption and transformational behavior. Lean Six Sigma principles and the DMAIC (Define, Measure, Analyze, Improve, and Control) process still apply to process improvement and optimization. Workflow provides the process transparency, metrics, and information management for people to manage process performance optimization. And, workflow actually makes Lean Six Sigma tools more effective by providing clear insight into processes. Adoption of workflow technology by your employees, customers, and partners is pivotal to success.MobilityAlmost all workflow, BPM, and iBPM vendors provide mobility tools for routing, approvals, and digital forms management. Your workforce is increasingly mobile and collaborative, and your customers demand a mobile experience that provides the same feature richness as the web or desktop application. Therefore, DAVID THREM, CIO, ASH BROKERAGEDIGITAL TRANSFORMATION: START WITH WORKFLOWIN MYVIEW
< Page 7 | Page 9 >