Last wordCXO INSIGHTS28202422IN FOCUSPage 10 - 1130SERVICE MANAGEMENT IN THE AGE A OF DIGITIZATIONDouglas Duncan, CIO, Columbia Insurance GroupRaymond Lefebvre, VP IT & CIO, Bridgewater State UniversityNicole Chesmore, AVP ­ IT Security, Infrastructure, Service Management, Grinnell Mutual Reinsurance CoShawn Riley, Chief Information Officer, State of North DakotaMEETING TODAY'S ITSM CHALLENGESTHE MAZE - OPERATIONS JOURNEY TO A DEVOPS OUTCOMETHINKING BEYOND PARKING MANAGEMENTHOW DEVOPS IS DRIVING DIGITAL TRANSFORMATION INITIATIVESShahin Mohammadkhani, Executive Director, Information Technology, Architecture, Sony Pictures EntertainmentJoseph S. Zuramski, President
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