July 2020CIOAPPLICATIONS.COM8IN MY Viewof Modern IT Operations Management A practical IT leader's guide in today's service value system ROMEO SIQUIJOR, HEAD OF INFORMATION TECHNOLOGY / CIO, CEMEXA ccording to ITIL (IT Infrastructure Library), "the objective of IT Operations Managementis to monitor and control IT infrastructure and services. It executes on day-to-day routine tasks related to the operation of infrastructure components and applications. It is responsible for managing the capacity, performance, and availability of all the components in an organization's IT ecosystem".While this is a good definition, it is a little deprecated. The role of IT operations had significantly evolved in this era,and the old skills that brought us where we are now, may not necessarily keep us there. We need to re-tool, re-invent, and re-purpose ourselves to stay relevant and be at the forefront of today's service value system to co-create valuewithin the organizations we belong.This article intends to rethink the "WHY"behind the "WHAT" of Modern-day IT Operations Management, how we must evolve with the changing timesand cope-up with the rapidly evolving Information Technology requirements.Act fast and deliver fast. Fast IT is the new norm. Leverage strategic speed (i.e. clarity, unity, and agility).Business and not IT must be the end-goal of any technological and digitalization efforts. Don't implement technology for the sake of technology. Technology is a mean to get to a business end.Customer centricity is key. Collaborate and work diligently with your users and customers. Listening and understanding their requirements better will improve your hit rate in delivering quality IT services and co-creating value.Design with your users and customers in mind.Develop products that providesmeaningful and positive experiences to keep your users and 's
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