JUNE 2017CIOAPPLICATIONS.COM8IN MYVIEWhere's a fundamental disconnect between the way today's HR systems are designed and the way that innovative companies operate.Many vendors offer highly specialized tools that are focused on one sub-part of the talent life-cycle. One vendor offers a performance management solution, another offers a learning management solution, and yet another offers an applicant tracking system. The list goes on and on.Yet at its core, HR is not about systems or processes. It's about people.What I would love is software that does more than support systems and processes. I'd love help creating tighter relationships and giving people a delightful, intuitive experience.In my dream IT world, tools would be integrated and seamlessly support the full lifecycle of the relationship, offering each of us what we need, when we need it.We Have This Experience in Many Areas of Our LivesWhether I log into Amazon or Facebook or do a search with Mozilla Firefox, what I see will fit my interests and the stage of life I'm in. My experience is different from yours, because it is based on my history and activity on those sites.These companies have figured out how to offer a personalized experience at scale, using predictive analytics to unlock the value of their data. Not only have they figured it out; they do it in a way that many of us enjoy.Our associates have come to expect no less from the systems they interact with at work. Unfortunately, HR software has been slow to deliver on these emerging consumer expectations.To Put It Bluntly, Most HR Systems Are Clunky and Hard To UseThey don't support the experiences we all want and need to have at work. At their worst, they undermine our engagement.Consider performance management systems.Progressive companies are moving away from overall ratings and forced rankings, because those don't inspire improvements in performance.What inspires and motivates people are high quality conversations with their managers and peers with a focus on development and building on strengths. People need feedback in the moment and a way to capture it for long term planning and growth.What we get from most HR systems vendors, though, are inelegant systems that people avoid using if possible. Some systems require lots of transferring documents back and forth, waiting on other people to take action, and rely on workflows that aren't user friendly. Sometimes there are consequences built into the system that managers discover the hard way, so they opt to enter inaccurate information rather than trigger those events.What HR teams find is that while associates and managers may have those valuable and important conversations, they limit their use of the tool as much as possible. That's unfortunate, because tools could support the experience and THE FUTURE OF HR TECH: PEOPLE, RELATIONSHIPS, AND EXPERIENCESHeadquartered in Raleigh, NC, and incepted in 1993, Red Hat (NYSE: NHT) is an American multinational software company providing open-source software products to the enterprise community.TDELISA ALEXANDER, EVP & CPO, RED HATDelisa Alexander
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