JUNE 2020CIOAPPLICATIONS.COM6Copyright © 2020 ValleyMedia, Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.June 01, 2020, Volume 06 - Issue 11 (ISSN 2644-240X) Published by ValleyMedia, Inc. To subscribe to CIO ApplicationsVisit www.cioapplications.com Managing EditorJoe Phillip*Some of the Insights are based on the interviews with respective CIOs and CXOs to our editorial staffSalesSebastian Jacobsebastian@cioapplications.comEmailsales@cioapplications.comeditor@cioapplications.commarketing@cioapplications.comContact UsPhone: 510.330.5174Fax: 510.894.8405EditorialAdding Dimensions by Infusing Technology The central idea of hospitality has always revolved around providing basic amenities, which is food and accommodation, to the travelers. What has changed over the years is the presentation of these services. With the tailwinds of technologies like AI, big data, virtual and augmented reality, and machine learning reshaping consumer preferences, the hospitality and travel sector has remodeled itself to gain a competitive edge. While the sector has already embarked on this transformation journey by offering personalized services and customized solutions, the future seems to be exciting. The upcoming years shall witness a surge in the use of recognition technology (like retina scanning, fingerprint recognition, and others) to make seamless transactions. Also, to enhance the customer experience AI-based chatbots will be used to strike personalized conversations with customers, making the process engaging and interactive. The role of virtual reality and augmented reality will be a key player in providing an immersive experience to the consumers regarding their destination of travel, or place of accommodation. Again, the blockchain technology will widen the payment options for businesses. Furthermore, the proliferation of AI in the travel and hospitality sector will give an edge to handle the overwhelming volumes of data. With the ebb and flow of technology trends in the hospitality sector, it is safe to say that the future has a lot to offer the consumers. In this edition of CIO Applications, we bring to you the story of some of the most successful travel and hospitality tech solution providers and consulting companies that deliver the best outcomes for their clients. This edition also offers a combination of thought leadership from subjectmatter experts with real-life stories on fostering robust partnerships and exclusive insights from CIOs and CXOs. We hope this edition will provide you with the right assistance in choosing the best travel and hospitality tech solutions providers according to your requirements.Let us know your thoughts!Joe PhillipManaging Editoreditor@cioapplications.comJoe PhillipGraphics & ArtIssac GeorgeEditorial StaffBen JacksonDaniel HolmesEzra BenjaminJune MichaelRose DcruzSenior WritersClara MathewLeah JaneRoyce D'Souza
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