June 2022CIOAPPLICATIONS.COM 19teams updated on project status, and continually monitoring, mitigating, and communicating risks as they emerge. The company also works with change management and client training within organizations to manage the rollout of new processes and ensures ongoing self-serviced support for new solutions."Becoming self-sufficient in a solution we created for or with them is critical to success," said Rivero. "By helping clients build their internal capabilities and empowering them to manage their investment, we demonstrate our commitment to their business and earn their trust, helping to establish a rewarding, long-term relationship."MRE Consulting Customer SpotlightsMRE provides customized solutions and support to clients across industries. Client success illustrates the strength of MRE partnerships and its ability to address distinct business challenges:One organization, a global industrial services company, faced invisibility, optimization, and traceability challenges when providing quotes and contracts to its customers. It was saddled with multiple legacy systems and still using manual spreadsheets to generate quotes for new business. As a result, contracts were issued to customers without the appropriate review or approvals, putting the company at risk and resulting in significant monetary loss.To mitigate risk and protect the company's bottom line, MRE built a centralized solution within Salesforce, optimizing a CPQ module and leveraging process approvals and integrations within their back-end system to pull standardized pricing products and contracts into the system to better manage product quoting. It also created standardized templates and formats for pricing, quotes, and approvals. As a result, all quotes and contracts follow a predefined process with executive approvals before they are submitted to customers. The solution resulted in a tighter, safer business process and significant improvement in revenue growth.Another MRE client, a leading North American distributor of Electricity & Natural Gas, shares a similar success, partnering with MRE and leveraging Salesforce to optimize customer service calls. MRE built a customer-centric, A.I.-powered chatbot that verifies caller identification and helps their customers with common requests, such as paying a bill, checking account balance, or submitting a request for follow up. The chatbot enhances the company's customer service and deflects about 10,000 calls from the company's help desk monthly, saving the company approximately $30,000 a month from call deflection. MRE Consulting's Diverse Industry Expertise and Strong Corporate Culture Drive InnovationIn addition to its impressive bench of expertise, MRE's supportive corporate culture and values provide differentiation and competitive edge. The company fosters a nurturing environment and prides itself on upholding transparency and honesty, qualities its teams extend to client relationships. MRE is committed to improving to meet customers' evolving business needs through continuous learning. Consultants regularly meet in small groups to share their Salesforce learnings and stay up to date on the latest innovations. "Our true differentiator is that we are truly vested in customer-centricity," said Rivero. "We are driven, passionate, and committed to helping our clients succeed by delivering a deep functional understanding that is backed by decades of business and technical experience and a commitment to doing the right thing." MRE's services and solutions enable our clients to be self-sufficient in their business processes Subi Philip, Partner
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