June 2022CIOAPPLICATIONS.COM4CONTENTSIN MY VIEWLast word38BUILDING A TEXAS-SIZED CALL CENTER MODEL FOR OUR CUSTOMERSElena Ford, Chief Customer Experience Officer, Ford Motor Company08Casey Baker, VP/Digital Marketing Manager, Bank OZKHOW TO MANAGE TODAY'S CUSTOMER EXPERIENCELAZAR DETCHEV, GLOBAL PEOPLE & TRANSFORMATION LEAD ­ CONFIGURE-PRICE-QUOTE PROGRAM, PHILIPS [NYSE: PHG]From Sales As An Art Towards Sales As A Science-How Salesforce. Com Enabled Philips To Strengthen Commercial Capabilities12
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