MARCH 2019CIOAPPLICATIONS.COM6MARCH - 19 - 2019ITSM SPECIALCopyright © 2019 ValleyMedia, Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.Graphics & ArtDeclan ColeJohn GouthamSalesGeorge Thomasgeorge@cioapplications.comEditorialA Corner Stone for Business SuccessJoe PhillipManaging Editoreditor@cioapplications.comJoe PhillipThe management of IT services is imperative for the optimal functioning of an organization. After all, IT services when absent or inadequate can cause business discontinuity and jeopardize the productivity and reputation of the organization. Information technology service management (ITSM) can transform IT to deliver more business value, and its popularity is on the rise. As per the "Global ITSM Market 2018-2022" report by Research and Markets, the Global ITSM Market is estimated to grow at a CAGR of 8.8 percent during the period 2018-2022. Emerging players in the expanding ITSM landscape are helping organizations reach ITSM maturity and augment workload automation and efficiency. This enables them to mitigate the adverse effects of critical business-harming issues through problem management and capacity management. Today's ITSM solution and service providers can empower organizations to avail a holistic and pragmatic approach to ITSM, define their future state and pave a less rocky roadmap to get there. In this scenario, our goal with this special edition is to highlight the best-of-breed ITSM solution and consulting/service providers that leverage innovative technologies to drive customer success. This edition also blends thought leadership from subject matter experts with real stories on what selected vendors are doing for their clients, including exclusive insights from CIOs and CXOs. Write us your thoughts.Managing EditorJoe PhillipEditorial StaffBen JacksonDaniel HolmesNaomi DalePranav Sudhakar*Some of the Insights are based on the interviews with respective CIOs and CXOs to our editorial staffVolume 04 - 09Published by ValleyMedia, Inc. To subscribe to CIO ApplicationsVisit www.cioapplications.comEmailsales@cioapplications.comeditor@cioapplications.commarketing@cioapplications.comContact Us Phone: 510.757.1040Fax: 510.894.8405
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