MAY 2016CIOAPPLICATIONS.COM9Regardless of the alphabet soup of regulations--SOX, SEC, FINRA, GLBA Section 501(b), FFIEC Vendor and Third-Party Management, HIPAA Security, FDA 21 CFR Part 11 and others, controls are embedded into the life cycle of each business process.Driving Transformation with Case Management, Collaboration, and Content Analytics The adoption of ECM often leads to applications for case management, collaboration and content analytics. According to IDC, a case management framework is a powerful agent of business process transformation. "Case management frameworks dramatically reduce development costs and accelerate time to market for this class of applications; and their foundation in ECM/BPM--together with analytics--enables continuous business process improvement," said Webster. Whether it's managing a dossier of documents through various lifecycle stages with "case owners" or delivering a better customer experience, ECM systems can scale up to handle case management needs.Heifer International is a nonprofit organization that needed to scale up its technology platform. With projects involving sustainable agriculture in 30 countries around the world, Heifer wanted to leverage content and knowledge from helping more than 25 million families in its 71-year history. Staff in remote locations who worked with families in the developing world needed the ability to collaborate with headquarters staff in Little Rock, AR. "Helping just one family could take dozens of vendors, several government organizations, hundreds of legal contracts and extensive collaboration," said Bob Bloom, EVP and CFO of Heifer International."We needed innovation. We needed technologies that can help us achieve our mission better, faster. Automating our internal business processes using Laserfiche electronic forms and workflow is part of our technology transformation that enables our mission in fighting hunger and poverty." It's Good to Have DragonsAs Sharon Fisher writes in Simplicity 2.0 on the Five Business Takeaways from "Game of Thrones," it's good to have dragons. Successful CIOs are the ones who can describe technology in business terms. They are also able to identify and leverage the one good thing that your company controls or possesses that nobody else does. And in the case of most organizations, that "dragon" is unlocking the value of the content managed by an ECM system to drive innovation and align IT with the business. AECM enables organizations not just to digitize their document-based business processes but to optimize and reengineer them, transforming the way they workThomas Phelps IV
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