MAY 2018CIOAPPLICATIONS.COM4PG10COVER STORYAn Era of Social Media Optimization (SMO) is Ahead: What Can We Expect in 2018?Yuval Ben-Itzhak, CEO, Socialbakers24Augmented Intelligence is Improving Customer ExperienceTom Lutz, SVP and Chief Procurement Officer, U.S. Bank30A Deeper Look into the OceanAndreas Merkl, President, Ocean Conservancy2218The Robots are Here! Behavioral Science, Innovation, and the Rise of ChatbotsCharlotte Blank, Chief Behavioral Officer, Maritz18Improving a Consumer's Support ExperienceEvan Herman, Sr. Director, Data and Technology, 614 Group2020302224CXOINSIGHTSPassage AIBreathing Life into Business ConversationsMadhu Mathihalli, Co-Founder and CPORavi N. Raj, Co-Founder and CEOMitul Tiwari, Co-Founder and CTO
< Page 3 | Page 5 >