MAY 2021CIOAPPLICATIONS.COM 19help our clients leverage Salesforce to develop long-lasting relationships with customers by providing consumers with what they want, not just what they need.Could you illustrate a customer success story where you helped a client in attaining desired outcomes?We helped one of our clients keep their Salesforce implementation fully secure by leveraging multiple layers of protection. By using the most advanced levels of encryption, internal engineering teams were able to develop and support Salesforce without the ability to see any data.We provided them with a separate community cloud, which only users with appropriate access levels were able to use. We also integrated the Salesforce database with internal APIs, helping them effectively process their data. By using Salesforce Flows, Components, Triggers, and Apex code, they now have the best support system in place for their needs.Their internal processes are now highly secure, and they have the capacity to deploy new community clouds if the need arises. The client now uses a scalable cloud-based architecture that will grow as fast as they do.What impact does CPQi's work culture have on its employees and clients? Our focus is on completing a fulfilling day of work that meets the needs of our clients. When hiring, we look for people who are hungry, humble, and people smart, to ensure they fit in well with our culture.Our top draw performance comes from the application of our values. We believe that a sense of urgency (but never panic) drives our results. As business models evolve in this fast-changing world, we know that the ability to be agile is essential to success. Loyalty to us is a three-way partnership between our clients, our company, and our employees. Quality has to be at the heart of our business, after all, our systems drive the global economy.What ingredients are required to build a great solutions portfolio?From developers to trainers, everyone at CPQi is trained in both banking and technology, so they always understand our clients' unique requirements. Extensive training ensures our teams are able to deliver highly technical resolutions that are in sync with the way, and industry, in which we work. Furthermore, our offices are based across the Americas, from Chile to Canada, so our clients always have an on the ground team local to them, working in the same timezone. Can you provide us a sneak-peak as to what lies ahead for your firm?We see Digital Transformation as the key solution required by financial institutions to provide a frictionless service to their clients and across the internal departments of their own organization. It is important to understand that Digital Transformation is: Cloud, DevOps, Predictive Technology, and Channels.We plan to continue integrating Digital Transformation into everything we do, including our Salesforce implementations, which leverage the cloud and DevOps. We will continue bringing transformative solutions and cutting-edge strategies with Salesforce to the financial markets. We help our clients leverage Salesforce to develop long-lasting relationships with customers, bringing them closer to their users
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