SEPTEMBER 2022CIOAPPLICATIONS.COM 19with alerts to help them proactively engage with the claim before an attorney gets involved.Could you tell us about CLARA's products and how they benefit clients?Our flagship product is Treatment. It has been designed to help clients identify and select the best providers. Another important product that we provide is Commercial Auto Litigation. We've always been focused on workers' compensation, but this year, we've expanded into commercial auto and general liability lines of insurance. Commercial Auto Litigation helps large self-insured organizations and insurance carriers drive down attorney and litigation expenses. We have recently launched a new, innovative tool, CLARA Optics. This brand-new tool takes medical bills and records that are coming in with an insurance claim in PDF or a TIFF graphic format. We read the documents using OCR and computer vision and collect crucial information. We put it into a structured format that allows adjusters and risk managers to have insights and alerts at their fingertips.Optics gives clients the ability to quickly search through and find keywords within a document. We also take the medical records and medical bills and put them in a visual treatment timeline. We understand in chronological order where the claimant has been for medical care, what has been diagnosed, what the latest outcomes are and what has been prescribed. Adjusters no longer need to sit and sift through hundreds of pages of documents. Clara Optics does it all for them.CLARA Optics is not only saving operational expenses but helping clients avoid lost costs by identifying treatments that are outside of guidelines or from previous injuries.Our goal is to take away the difficult, time-consuming tasks using AI and help adjusters and risk managers focus on the most critical corners where they can add value. We are not trying to replace human workers; we aim to augment their capabilities.Our customer success managers work in liaison with all the customers. We study and learn the workflows of our customers, and then we change and customize our product to best meet the needs of their use cases. We always listen to our customers and innovate with them. They are the partners that help us develop better products. Our proven AI models have been helping commercial insurance carriers save millions of dollars since 2017 by avoiding loss costs
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