TCA Software Solutions

For hoteliers, communication with guests should not come to an end whenever they check out of the hotel. They need to build marketing strategies in a way, which makes customers come back again and again. Keeping this in mind, we have designed the Customer Relationship Management (CRM) suite, which is further integrated with the PMS to better understand guest preferences and generate statistics of their stays. Utilizing this, our customers can facilitate more meaningful communications with guests through mobile applications or hotel only channels with the right information at their fingertips. This reduces their dependency on Online Travel Agencies (OTAs) for reaching out to customers and communicating with them on their next visit or service.

More importantly, our solutions can be integrated with leading channels such as Global Distribution System (GDS), Internet Distribution System (IDS), and Central Reservation System (CRS), which enables hotel owners to increase room sales and boost revenue. We also provide a mobile app, which offers a personalized, remote, and fast-care service to guests in all areas of the hotel.

In a nutshell, through our software solutions, we drive a seamless collaboration between the back- and front-office operations of a hotel that enables hoteliers to offer top-notch service, attract more customers, and generate more revenue.

What are the key factors that differentiate you in the market?

Our extensive experience and the ability to understand the hotel business better than any player in the market always keep us ahead of the pack. Most of our employees have at least ten years of experience in designing and implementing the latest technology solutions for the hotel industry. Unlike our competitors who try to sell a particular product, our team tries to understand our clients’ demands and business goals and offer solutions and services accordingly. This translates to long-standing customer relationships. Going the extra mile, we always provide our unique ideas to help them achieve operational excellence and increase revenue. Our products are not rigid; they are configurable. Meaning, customers have the benefit of adding functionalities that they might not have requested for but require to meet their needs.

Furthermore, we never rely on other companies to develop our solutions. This ensures the optimum quality of our offerings while making them cost-effective. We believe in aligning technology with market needs to offer the highest value to our clients.

What does the future hold for TCA Software Solutions?

Currently, we hold almost 25 percent market share in Mexico, and our goal is to maintain the leadership position in the market. We are looking to expand in the South American and the Western European (especially Spain) markets. In addition to this, we have plans to bolster our presence in the U.S. as well.

To deliver more value to our clients, we are constantly putting in our efforts to take our services to the next level. From the solutions perspective, we are on a mission to utilize diverse multi-cloud platforms, AI, and big data to help our clients be more efficient. Our company has always been synonymous with innovation, and we will continue to not only hone our capabilities but also to ensure the highest return for our clients’ investment.