MAY 2019CIOAPPLICATIONS.COM8Technology Trends Driving Adoption of Collaboration Toolsn the hyper-competitive global marketplace, CXOs need to enable and empower teams to work effectively in order for the business to compete and to retain top talent. In order to keep pace with competitors, companies require five things: 1) speed to market; 2) getting design or delivery right the first time for customers and partners; 3) driving faster M&As integration to realize cost synergies, culture, and growth; 4) accommodating Agile Dev-ops model where things are always in flux; and 5) providing employees a platform to work seamlessly from anywhere, any time and on any device. For me, digital transformation is nothing but a frictionless and enabling experience with a transaction, activity, or process. Collaboration platforms are at the forefront of digital transformation. Not only are collaboration platforms crucial in day to day business operations but also play a critical role in the growth of a corporation. In my opinion, it plays a significant role in making the Smarter, Faster, Better strategy possible.Traditional collaboration tools have lacked integration. Some examples are stand-alone email; disparate video, audio conferencing, and web content sharing systems; independent chat; and finally document sharing via attachments or independent document sharing tools. These non-integrated tools have caused non-cohesive communications, multiple versions of documents, and vulnerability to data leaks. To address the need, we see the emergence of a much needed frictionless Team Space Collaboration Platform with secure, controlled, and integrated communications channels and a centralized data repository.IANDY NALLAPPAN, CIO & VP GLOBAL TECHNOLOGY & SERVICES ORGANIZATIONBROADCOM INC.Many corporations have a multitude of technologies to collaborate and many have siloed tools adopted by only a few divisions and functions. It is very important to have a corporate strategy for a standard and secured collaboration platform enforced across the enterprise. For a collaboration platform to provide a frictionless experience, it must encompass the following qualities: Forward looking. It must constantly be improving, adapting and scaling - all seamlessly. Intuitive. The platform must deliver a consistent experience on any device anywhere anytime. Millennial friendly. The Millennial workforce expect a consumer-like social-media collaboration experience in the workplace. Robust and reliable. The system must demonstrate high availability that supports critical business operations including sales, customer success, supply chain, and engineering. High quality. This is especially important during video calls and online document collaboration to deliver the best frictionless experience. Focused on QoS (Quality of Service). Network bandwidth and the user interface play a key role in this regard. Seamless. Wireless connectivity for presentations supporting any device and avoiding cable-clutter is one example.Andy NallappanIN MY View
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